Privacy Policy

Notice of Privacy Practices Pro-GeneX Laboratories

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Protecting Your Privacy

Pro-GeneX Laboratories, Inc. (Pro-GeneX) understands the importance and sensitivity of your health information. We protect the privacy of your health information because it is the right thing to do. We also follow federal and state laws that govern your health information. We use your health information (and allow others to have it) only as permitted by federal and state laws. These laws give you certain rights regarding your health information.

Your Health Information Rights

You may:

• Inspect and obtain a copy of your medical or billing records (including an electronic copy if we maintain the records electronically), as allowed by law, usually within 30 days of your written request.
• Request and receive a paper copy of our current Notice of Privacy Practices.
• Require us to communicate with you using an alternate address or phone number.
• Require that we not send information about a healthcare service or related item to your health plan if you or someone else pays in full for that service or item and if you notify us in advance that you — and not your health plan — are going to pay for this service or item (so we don’t automatically bill your health plan).
• Request in writing that restrictions be placed on how your health information is used or shared for treatment or other purposes.
• Request an accounting of when your identifiable health information is shared outside of Pro-GeneX for a purpose other than treatment or payment.
• Receive notice if we or our business associates have breached the confidentiality of your health information.
• Report a privacy concern and be assured that we will investigate your concern thoroughly, support you appropriately, and not retaliate against you in any way (you may report any privacy concerns to Marcie Swenson by phone at +1 (801) 830-9113, or by email at marcie.swenson@pro-genex.com, or to the Office for Civil Rights, U.S. Department of Health and Human Services).
• Request in writing that your health information be amended if you think there is an error.

How Your Health Information Is Used

1. Common Uses of Health Information. When we provide services related to your healthcare, we will gather your health information. The law allows us to use or share this health information to:
   1. Understand your health condition and to assist your providers in treating you. For example, we may review your laboratory tests or share your laboratory tests with your treating doctor, who may be outside of Pro-GeneX, or we may receive a list of your prescription information from your provider or other health services companies to help you avoid harmful drug interactions.
   2. Bill for your healthcare services and receive payment for our services; for example, we share your health insurance information with other healthcare providers who treat you — like your primary care physician or a specialty laboratory — so they can bill for those services.
   3. Improve our services. For example, we may contact you to understand what you thought of our services and to learn how to enhance our services to you.
   4. Improve our services to you by allowing companies with whom we contract, called “business associates,” to perform certain specialized work for us. The law requires these business associates to protect your health information and obey the same privacy laws that we do.
   5. Perform limited health-data research, where the researcher keeps individual-identifiable information confidential. Pro-GeneX reviews every research request to make sure privacy is appropriately protected before sharing health information.
   6. Law enforcement, but only as authorized by law.
2. Required Uses of Health Information. The law sometimes requires us to share information for specific purposes, with:
   1. The Department of Health.
   2. An organ-donation agency when related to an individual’s death.
   3. A medical examiner when appropriate to investigate a death.
   4. Government agencies as required by law.
   5. State authorities as required by law.
   6. Law enforcement for certain types of crime-related investigations.
   7. Governmental inspectors, who, for example, make sure our facilities are safe.
   8. Military command authorities or the Department of Veterans Affairs when we provide services for individuals who are in the military or are veterans.
   9. A correctional institution when we provide services for an inmate.
   10. The Secret Service or NSA to protect the country or the President.
   11. A medical device manufacturer as required by the FDA.
   12. Court officers, as required by law, in response to a court order or a valid subpoena.
   13. Governmental authorities to prevent serious threats to public health or safety.
   14. Governmental agencies, and other affected parties, to report a breach of health-information privacy.
   15. An employer, but only if the employer contracts with us to help the employer meet OSHA requirements about workplace and employee safety.
   16. A worker’s compensation program if our services are related to a person that is injured at work and claims benefits under that program.
3. Uses According to Your Requests. Your preferences matter. If you let us know how you want us to disclose your information in the following situations, we will follow your directions. You decide:
   1. If you want us to share any health or payment information related to your services with your family members or friends. Please let our employees know what you want us to share.
   2. If you want us to share any health or payment information related to your services with your employer. Please let our employees know what you want us to share.
4. Uses of Health Information with Your Authorization. Any sharing of your health information, other than as explained above, requires your written authorization. For example, we will not use your health information unless you authorize us in writing to:
   1. Send copies of your health information to a life insurance company.
   2. Share any of your laboratory results with a third party who is not part of your care.
   3. Send information to encourage you to buy a non-Pro-GeneX product if we are paid to send that information or make the communication.
   4. Sell your identifiable health information.If you authorize us to share your health information but then change your mind, please notify our Compliance/Privacy Officer, Marcie Swenson by phone at +1 (801) 830-9113, or by email at marcie.swenson@pro-genex.com. We will honor your revocation, but we will not be able to get back the health information that you authorized us to send before your revocation.
5. Special Legal Protections for Certain Health Information. Pro-GeneX complies with federal and state laws that require extra protection of special records. These records may include records of treatment in an addiction-treatment program, genetic information, or psychotherapy notes from a treating psychotherapist.

Service Providers

We may collect information through service providers who use a variety of technologies and tools, such as cookies, analytics tools, software development kits, application program interfaces, web beacons, pixels, and tags when you visit, use or interact with our Services. This information is only used to help improve our services and web experience for our users only.

If You Still Have Questions

Please contact our Compliance/Privacy Officer Marcie Swenson by phone at +1 (801) 830-9113, or by email at marcie.swenson@pro-genex.com, or by mail addressed to Privacy Office Blake Grauss, 669 Lanier Park Drive, Gainesville, GA 30501.

This privacy notice was updated and became effective January 1, 2020. Pro-GeneX may change this privacy notice at any time. You can see our current privacy notice that affects all PHI maintained by Pro-GeneX on our website, at Pro-GeneX.com. You can also obtain a copy of this notice by calling our Privacy Officer Marcie Swenson by phone at +1 (801) 830-9113, or by email at marcie.swenson@pro-genex.com.

This notice describes the privacy practices of Pro-GeneX employees and contractors, and all are required to abide by the terms of this notice. This notice also describes the privacy practices of associated healthcare providers — who are not Pro-GeneX employees — while providing services for Pro-GeneX or in our facilities, unless they provide you with a notice of their own privacy practices. For more information about the specific privacy practices of associated providers, please contact them directly.

Click to download the complete Pro-Genex Laboratories Privacy Policy Form.

Notice of Privacy Practices Pro-GeneX Clinical Services

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Protecting Your Privacy

Pro-GeneX Clinical Services (Pro-GeneX) understands the importance and sensitivity of your health information. We protect the privacy of your health information because it is the right thing to do. We also follow federal and state laws that govern your health information. We use your health information (and allow others to have it) only as permitted by federal and state laws. These laws give you certain rights regarding your health information.

Your Health Information Rights

You may:

• Inspect and obtain a copy of your medical or billing records (including an electronic copy if we maintain the records electronically), as allowed by law, usually within 30 days of your written request.
• Request and receive a paper copy of our current Notice of Privacy Practices.
• Require us to communicate with you using an alternate address or phone number.
• Require that we not send information about a healthcare service or related item to your health plan if you or someone else pays in full for that service or item and if you notify us in advance that you — and not your health plan — are going to pay for this service or item (so we don’t automatically bill your health plan).
• Request in writing that restrictions be placed on how your health information is used or shared for treatment or other purposes.
• Request an accounting of when your identifiable health information is shared outside of Pro-GeneX for a purpose other than treatment or payment.
• Receive notice if we or our business associates have breached the confidentiality of your health information.
• Report a privacy concern and be assured that we will investigate your concern thoroughly, support you appropriately, and not retaliate against you in any way (you may report any privacy concerns to Marcie Swenson by phone at +1 (801) 830-9113, or by email at marcie.swenson@pro-genex.com, or to the Office for Civil Rights, U.S. Department of Health and Human Services).
• Request in writing that your health information be amended if you think there is an error.

How Your Health Information Is Used

1. Common Uses of Health Information. When we provide services related to your healthcare, we will gather your health information. The law allows us to use or share this health information to:
   1. Understand your health condition and to assist your providers in treating you. For example, we may review your laboratory tests or share your laboratory tests with your treating doctor, who may be outside of Pro-GeneX, or we may receive a list of your prescription information from your provider or other health services companies to help you avoid harmful drug interactions.
   2. Bill for your healthcare services and receive payment for our services; for example, we share your health insurance information with other healthcare providers who treat you — like your primary care physician or a specialty laboratory — so they can bill for those services.
   3. Improve our services. For example, we may contact you to understand what you thought of our services and to learn how to enhance our services to you.
   4. Improve our services to you by allowing companies with whom we contract, called “business associates,” to perform certain specialized work for us. The law requires these business associates to protect your health information and obey the same privacy laws that we do.
   5. Perform limited health-data research, where the researcher keeps individual-identifiable information confidential. Pro-GeneX reviews every research request to make sure privacy is appropriately protected before sharing health information.
   6. Law enforcement, but only as authorized by law.
2. Required Uses of Health Information. The law sometimes requires us to share information for specific purposes, with:
   1. The Department of Health.
   2. An organ-donation agency when related to an individual’s death.
   3. A medical examiner when appropriate to investigate a death.
   4. Government agencies as required by law.
   5. State authorities as required by law.
   6. Law enforcement for certain types of crime-related investigations.
   7. Governmental inspectors, who, for example, make sure our facilities are safe.
   8. Military command authorities or the Department of Veterans Affairs when we provide services for individuals who are in the military or are veterans.
   9. A correctional institution when we provide services for an inmate.
   10. The Secret Service or NSA to protect the country or the President.
   11. A medical device manufacturer as required by the FDA.
   12. Court officers, as required by law, in response to a court order or a valid subpoena.
   13. Governmental authorities to prevent serious threats to public health or safety.
   14. Governmental agencies, and other affected parties, to report a breach of health-information privacy.
   15. An employer, but only if the employer contracts with us to help the employer meet OSHA requirements about workplace and employee safety.
   16. A worker’s compensation program if our services are related to a person that is injured at work and claims benefits under that program
3. Uses According to Your Requests. Your preferences matter. If you let us know how you want us to disclose your information in the following situations, we will follow your directions. You decide:
   1. If you want us to share any health or payment information related to your services with your family members or friends. Please let our employees know what you want us to share.
   2. If you want us to share any health or payment information related to your services with your employer. Please let our employees know what you want us to share.
4. Uses of Health Information with Your Authorization. Any sharing of your health information, other than as explained above, requires your written authorization. For example, we will not use your health information unless you authorize us in writing to:
   1. Send copies of your health information to a life insurance company.
   2. Share any of your laboratory results with a third party who is not part of your care.
   3. Send information to encourage you to buy a non-Pro-GeneX product if we are paid to send that information or make the communication.
   4. Sell your identifiable health information.If you authorize us to share your health information but then change your mind, please notify our Compliance/Privacy Officer, Marcie Swenson by phone at +1 (801) 830-9113, or by email at marcie.swenson@pro-genex.com. We will honor your revocation, but we will not be able to get back the health information that you authorized us to send before your revocation.
5. Special Legal Protections for Certain Health Information. Pro-GeneX complies with federal and state laws that require extra protection of special records. These records may include records of treatment in an addiction-treatment program, genetic information, or psychotherapy notes from a treating psychotherapist.

If You Still Have Questions

Please contact our Compliance/Privacy Officer Marcie Swenson by phone at +1 (801) 830-9113, or by email at marcie.swenson@pro-genex.com, or by mail addressed to Privacy Office Blake Grauss, 669 Lanier Park Drive, Gainesville, GA 30501.
This privacy notice was updated and became effective January 1, 2020. Pro-GeneX may change this privacy notice at any time. You can see our current privacy notice that affects all PHI maintained by Pro-GeneX on our website, at Pro-GeneX.com. You can also obtain a copy of this notice by calling our Privacy Officer Marcie Swenson by phone at +1 (801) 830-9113, or by email at marcie.swenson@pro-genex.com.
This notice describes the privacy practices of Pro-GeneX employees and contractors, and all are required to abide by the terms of this notice. This notice also describes the privacy practices of associated healthcare providers — who are not Pro-GeneX employees — while providing services for Pro-GeneX or in our facilities, unless they provide you with a notice of their own privacy practices. For more information about the specific privacy practices of associated providers, please contact them directly.

Click to download the complete Pro-Genex Clinical Privacy Policy form.